The Nigerian Electricity Regulatory Commission (NERC) has informed Nigerians that they have a lot of rights that must be met by the service providers.
NERC through its Commissioner for Customer Affairs, Aisha Mahmoud, during a 3-day Customer Complaints Resolution Town Hall Meeting admonished Nigerians to be familiar with their rights and ensure they demand it from the service providers.
She said “We do know that most Nigerians don’t know their rights, even though they have a lot of rights because we keep telling customers that when they pay for electricity, they are not just paying for electricity, but they are also paying for services.
“So they should demand their services be rendered to them. So they don’t know about these rights. We have them among all these beautiful regulations and others on our website, which Nigerians are mostly not aware of. So, we are here just to inform them that you have this right, and you should insist that services be provided to you.
“We are here to listen to customers, listen to their complaints, and have those complaints resolved on the spot. So we are here for three days just to listen to whatever customers have to say regarding the electricity industry.”
Speaking about the meeting, Mahmoud said it was organised to address complaints from customers and noted that it would also enable the Commission to have feedback from the customers.
Also, the Acting Managing Director of Ibadan Electricity Distribution Company(IBEDC), Engr. Francis Agoha said the service provider is committed to ensuring that the response rate to customers’ complaints exceeds 99 percent.
