A single mum is struggling to feed herself and her five-month-old daughter after a banking error delayed her Universal Credit payment.
Megan Devine, 18, from Glasgow, panicked when she realised the £410 payment had not been made on Friday due to a system fault at Clydesdale Bank.
The glitch, which affects Clydesdale, Yorkshire and Virgin Money customers across the UK, left Megan and her baby Mairead, go hungry and cold in their flat.
Devastated Megan told Daily Record: “I don’t know what we’re going to do. I have absolutely nothing to survive on. I have no formula for Mairead and have no gas or electricity to heat our home. It’s a total nightmare.”
She said she looked for help from her parents but they ‘have nothing spare’ to give her. She and her five-month-old daughter Mairead have to stay in their flat without heating and electricity.
Meghan, who is unemployed, said she was heavily relying on the money coming through as the flat ran out of gas and electricity. She called to Clydesdale Bank but was told that there has been an error and she might not get her money until next week.
Clydesdale Bank confirmed the error and are investigating reports ‘as a priority’ but could not confirm when the payments would be processed.
A spokeswoman said: “We are aware some customers have experienced a delay with transactions reaching their accounts today and are investigating this as a top priority. We are sorry for any inconvenience customers are experiencing.
“We are working to resolve it as soon as possible and we want to reassure customers they will not be negatively impacted financially as a result of this.”
